Get In Touch

Our Location

Windy Weather HQ
1234 Stormchaser Ave
New York, NY 10001
United States

Email Us

General Inquiries: info@windyweather.com
Support: support@windyweather.com
Business: partnerships@windyweather.com

Call Us

Customer Service: (555) 123-4567
Technical Support: (555) 987-6543
Business Hours: Mon-Fri, 9AM-6PM EST

Frequently Asked Questions

How accurate are your weather forecasts?
Our forecasts use advanced AI models with an average accuracy of 92% for 3-day predictions and 85% for 7-day forecasts. We continuously update our models with real-time data from satellites, weather stations, and atmospheric sensors to provide the most reliable information possible.
Do you offer API access for developers?
Yes! We provide a robust weather API with various subscription tiers. Our API documentation is available for registered developers, offering endpoints for current conditions, forecasts, historical data, and severe weather alerts. Contact our business team for pricing details.
How often is the weather data updated?
Current conditions update every 5 minutes. Hourly forecasts refresh every hour, while daily forecasts update twice daily (6AM and 6PM local time). During severe weather events, we increase update frequency to provide real-time alerts.
Can I get weather alerts for my location?
Absolutely. After creating a free account, you can set up customized alerts for your saved locations. Choose from severe weather warnings, precipitation alerts, temperature thresholds, wind speed alerts, and more. Notifications can be received via email, SMS, or push notification.
Is there a mobile app available?
Our iOS and Android apps offer all the features of our web platform plus exclusive mobile-only features like augmented reality weather visualization and offline mode. Download links are available on our homepage.
How can I report incorrect weather data?
We appreciate user feedback to improve our service. Use the "Report Inaccuracy" button on any forecast page or email support@windyweather.com with details (location, time, observed conditions). Our meteorology team investigates all reports.

Response Times

We strive to respond to all inquiries within 24 hours during business days. Technical support requests typically receive a response within 4-6 hours. For urgent matters affecting safety during severe weather events, please call our 24/7 emergency line at (555) 911-4567.